Booking & Payments
Cancellation terms are set out in full in our Booking Terms and Conditions.
Terms can differ from one property to the next, so the exact cancellation terms for your stay are confirmed at the time of booking. We recommend comprehensive travel insurance for every booking.
Visa requirements vary depending on your nationality. Please refer to the official South African Department of Home Affairs website for up to date information: South African Visa Regulations.
If you are travelling with children, please make sure you comply with all child travel documentation requirements. These rules are strictly enforced, and failing to meet them may result in denied entry.
South Africa’s official currency is the South African Rand (ZAR). Major credit cards are widely accepted, and ATMs are readily available in urban areas.
Cape Town is a welcoming destination with many safe, well loved areas. As with all international travel, it is important to stay aware of your surroundings, avoid displaying valuables, and follow local advice.
We provide safety guidance for each property and are happy to assist with trusted drivers, transfers and concierge services.
South Africa has experienced scheduled power outages known as loadshedding. These are a very rare occurrence in Cape Town and will likely not occur during your stay.
Our properties are equipped with inverters, so essential comforts such as WiFi remain available. We recommend downloading the EskomSePush app for schedules.
Yes. Children are welcome across the collection, and several of our properties suit families particularly well.
Because layouts, pool access and sleeping arrangements differ from one property to the next, let us know the ages of the children travelling with you and we will recommend the properties that suit your group best.
Unfortunately not. We are unable to accommodate pets at any of our properties.
Our team knows every property personally and is happy to help you plan your stay.
